FREE SHIPPING ON U.K. ORDERS, INTERNATIONAL ORDER OVER £159

SHIPPING

UK & INTERNATIONAL SHIPPING OPTIONS

We are delighted to offer our customers free UK delivery for all orders & worldwide shipping for orders over £159. The shipping cost will automatically be deducted from your order when you spend over the shipping limit on your order.

SHIPPING CHART

* Please allow 1 - 3 working days for order processing and dispatch.

Location  Shipping* Cost Delivery Time
UK Only Click & Collect (In-store collection) FREE 2 working days*
UK UK Standard Free FREE 5 working days*
Tracked 48 £5.00 2 working days*
Tracked 24  £10.00 1 working day*
Same Day Delivery - London Only (order before 2pm) £25.00 Same day
Europe International Standard Free - orders of £159 or more FREE  3-7 working days
International Standard  £10.00 3-7 working days
International Express £25.00 1-2 working days
USA & Canada International Standard Free - orders of £159 or more FREE  5-14 working days
International Standard £12.00 5-14 working days
International Express £30.00 1-3 working days

Asia Pacific

(Australia & Asia)

International Standard Free - orders of £159 or more FREE  5-21 working days
international Standard £15.00 5-21 working days
International Express £40.00 2-4 working days
Middle East International Standard Free - orders of £159 or more FREE 5-21 working days
International Standard £15.00 5-21 working days
International Express £40.00 2-4 working days
Rest of the World International Standard Free - orders of £159 or more FREE  5-21 working days
International Standard £15.00 5-21 working days
International Express £40.00 2-4 working days


CLICK & COLLECT

Click & Collect offers all the benefits of shopping online with the added convenience of picking your order at a time that suits you. Click & Collect is only available to UK customers. 

  • Click & Collect is completely free.
  • Your order is picked and packed for you
  • Pick up your order while you're out and about, on the way home from work, after the school run or even as you return from holiday.
  • Just turn up at our London flagship store (Unit 088A, North Yard, The Stables, Chalk Farm Road, Camden, London, NW1 8AH) and we'll do the rest.
  • We'll let you know when your order is ready for collection by email. You must wait for the notification email before heading over to the store.
  • Please print and bring your invoice/receipt or the credit card you used online to pay for the goods. If you do not have either of these we will accept your photo ID. Unfortunately we will be unable to give you the order without any of these forms of ID.

TRACKED 24 DELIVERY

If you’re based in the UK, select Tracked 24 delivery via Royal Mail and your parcel will be delivered the next working day.

TRACKED 48 DELIVERY

If you’re based in the UK, select Tracked 48 delivery via Royal Mail and your parcel will be delivered within 2 working days.

SAME DAY DELIVERY For London Customers

For same day delivery, you must place your order before 2pm Monday - Friday (GMT). If your order is placed after the 2pm deadline, the order will be delivered the following working day. Please note, this service is available to London customers only and delivery address must be within London. 

FREE STANDARD DELIVERY On European, USA & Canada Orders Of £159 Or More

For customers shopping in the EU, USA or Canada, enjoy FREE standard international delivery when you spend £159 or more. Please allow  3 – 14 working days for delivery.

  • Please note, the international part of the transit is managed by local courier services and is not tracked by Royal Mail after it reaches the destination country. In the rare event of the goods being delayed overseas, it may be difficult for our customer service team to trace your package.
  • Due to varying customs regulations, international deliveries can take up to 2 weeks from dispatch, dependant on the destination.

FREE STANDARD DELIVERY On Australian, Middle East And Rest Of World Orders Of £159 Or More

For customers shopping in Australia, Middle East or Rest of World, enjoy FREE standard delivery when you spend £159 or more. Please allow 5 – 21 working days for delivery.

  • Please note, the international part of the transit is managed by local courier services and is not tracked by Royal Mail after it reaches the destination country. In the rare event of the goods being delayed overseas, it may be difficult for our customer service team to trace your package.
  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.

EXPRESS DELIVERY For International Orders

All international orders are shipped securely via Parcelforce Worldwide. Please allow up to 5 working days for delivery after dispatch. All express deliveries are fully tracked and the tracking information will be provided to you by email upon dispatch. If you require additional information, please contact the Customer Service Team at: customerservice@underatedco.com

Import Taxes & Duties

Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Underated. For further details of charges, please contact your local customs office.

Customs & Regulations

Customers should check local postal regulations for restricted items, as Underated cannot be held liable for any items that are not accepted into the regarding country.

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